1. During the free trial period:
Once your account is opened, you benefit from a free 14-day trial period. During this period, you can connect as many sources as you like. Dashboards can be used with your data free of charge. No payment information is required.
Your trial period begins when you open your account.
2. After the trial period:
Once the trial period is over, your dashboards remain connected but are no longer accessible. You will need to enter payment details to keep using them.
Decide at this step which data sources you want to keep connected and which you don't.
Invoicing is on a monthly subscription model. Two packages are available to offer you the best flexibility according to your needs:
Package per Source
30 CAD/month/data source
Unlimited Package
175 CAD/month: connect as many data sources as needed
For more information, visit our pricing page: https://www.smartbi.ca/en/pricing/
3. Payment
If you have connected data sources during the trial period, the Stripe payment system will debit your card for your first month of billable service, which begins the day after the trial period ends.
SmartBi uses the Stripe platform for simple, secure online payments.
The connection of a new data source will only be billed at the beginning of your next billing cycle. A pro rata share of the days elapsed between the activation of each additional source will be added to the next billing cycle.
For example, your billing starts on November 1st. You are billed CAD$30 because you have only one data source. On November 15th, you activate a second data source. You won't be billed for this second data source until December 1. On that date, you'll be billed $15 for the half month already used, and 2 x $30 for the month to come (for a total of $75). On January 1st, your bill will return to $60 CAD.
Find your billing information via your account by clicking on :
Should you require any further information, please do not hesitate to contact us via:
our online form: https://smartbi.ca/en/contact/,
live chat in the lower right-hand corner of the website,
telephone 1-866-860-4660,
e-mail at info@smartbi.ca.